when one is stuck
and out of luck
sit down and think
and get a drink
cool you head down
and don't you frown
because organizing your thoughts
will prevent onslaughts
Ideas will come
so now don't you fret
cause you'll get it all done
you bet! you bet!
Sunday, December 14, 2008
Tuesday, December 9, 2008
Communicating via Blog
I think that blog itself is a good way to communicate. People can write what they feel about something on it, and other people can know the answer from reading the blog. And for the purpose of homework, I think it is a good way too. Since we have many activity during the class, blog is a way for us to express our feeling about the activity, and also the professor can know if we learn anything from the activity from reading our blogs. However, I think that the feedback or the reply to other people's blog seems to be not that useful. For me, replying other people's blog is just one part of my homework. I have to finish it in order to get my grade.
But of course, this is the best way for me to do other homework like group project or a 500 words essay.
And I think I will continue posting something about management if I'm taking another management class. Because, if I post something about my own life on this blog, it will looks wired.
But of course, this is the best way for me to do other homework like group project or a 500 words essay.
And I think I will continue posting something about management if I'm taking another management class. Because, if I post something about my own life on this blog, it will looks wired.
Tuesday, December 2, 2008
McDonald assignment
Since my first mid-term’s grade is not that good, so I went to McDonald with my friends to do the extra credit assignment. In this assignment, we need to order a hamburger with four pickles and a French fries with no salts. And we need to see how they process this special order.
Basically, we went to the McDonald located on 28th street and 3rd avenue. Since we have five people all together, we order five hamburgers with four pickles and five French fries with no salts. The lady who took care of us looked at us in a weird way when we told her our order. However, she still processed the order and she yelled to
the back in the kitchen in Spanish. Since I don’t understand Spanish, I guess she told the food preparer about our special order. After that, she asked us for the money and gave us the receipt. But she didn’t give us five separate receipts. So we told her about it and she looked at us very angry and said it was not her fault. And she asked the manager to help us. After the manager knew about our situation, he told us to step aside and went to handwrite five receipts for us. During that time, I saw that lady who took care of us went to the French fries section and brought us five French fries with no salts. After around ten to fifteen minutes, the manager came back and gave us five handwritings receipts. We thanked him and we left the McDonald. It took us around fifteen to twenty minutes all together.
During this process, there are three people involved, the cashier who takes care of our special order and the French fries with no salts, the food preparer who prepare the hamburgers with four pickles, and the manager who handwrite five receipts for us.
From all of the three people, I don’t like the cashier who takes care of us. We know that our order is special, but she should not look at us in a weird way. And she was very angry at us when we told her that we need five receipts but she only gave us one, and she started to argue with us. A person who provides services to customer should not be like her. They should respect to the customer even they are annoying and difficult to communicate. I think that the manager who writes us five receipts is very kind and he shows us respect.
I think that the management process they use is pretty common in most of the fast food restaurants. The cashier has the ability to ask for the preparer to make the special orders, because usually, cashier has more power than the regular employee. And if there is something they cannot do, they will tell the higher level people like the manager to help them.
I think I will still go to that McDonald to buy food since I don’t have that special order. However, I think I will not stay on that lady’s cashier line since I have a bad experience last time.
Basically, we went to the McDonald located on 28th street and 3rd avenue. Since we have five people all together, we order five hamburgers with four pickles and five French fries with no salts. The lady who took care of us looked at us in a weird way when we told her our order. However, she still processed the order and she yelled to
the back in the kitchen in Spanish. Since I don’t understand Spanish, I guess she told the food preparer about our special order. After that, she asked us for the money and gave us the receipt. But she didn’t give us five separate receipts. So we told her about it and she looked at us very angry and said it was not her fault. And she asked the manager to help us. After the manager knew about our situation, he told us to step aside and went to handwrite five receipts for us. During that time, I saw that lady who took care of us went to the French fries section and brought us five French fries with no salts. After around ten to fifteen minutes, the manager came back and gave us five handwritings receipts. We thanked him and we left the McDonald. It took us around fifteen to twenty minutes all together.
During this process, there are three people involved, the cashier who takes care of our special order and the French fries with no salts, the food preparer who prepare the hamburgers with four pickles, and the manager who handwrite five receipts for us.
From all of the three people, I don’t like the cashier who takes care of us. We know that our order is special, but she should not look at us in a weird way. And she was very angry at us when we told her that we need five receipts but she only gave us one, and she started to argue with us. A person who provides services to customer should not be like her. They should respect to the customer even they are annoying and difficult to communicate. I think that the manager who writes us five receipts is very kind and he shows us respect.
I think that the management process they use is pretty common in most of the fast food restaurants. The cashier has the ability to ask for the preparer to make the special orders, because usually, cashier has more power than the regular employee. And if there is something they cannot do, they will tell the higher level people like the manager to help them.
I think I will still go to that McDonald to buy food since I don’t have that special order. However, I think I will not stay on that lady’s cashier line since I have a bad experience last time.
The ABC's of DISC
After the long personal profile system test, I found out that I have an S high C personality. I think it is actually true in some point, but there is something that I think is not that right. S means steadiness. I think that I am a good listener, I like to help others, I show loyalty, and I like to have a stable harmonious work environment. However, I don't think I have demonstrated patience, and I don't perform in a consistent, predictable manner. C means conscientiousness. I think it's pretty match me to but not every part.
If I can change my personality, I wish I can have some tendencies from D, which is dominance. Since S and C are both somehow like a follower in a group and D is like a leader, if I have both of those personality, then everything will be more perfect than now. I won’t be that shy to take in front of a group of people, so presentation will be a lot easier for me to do.
I think that this test is a good way to find out how our personality is like and what you need to improve your personality. However, I think that this test cannot tell you how a person exactly is like, because some people will have different personality when they facing different kind of people.
If I can change my personality, I wish I can have some tendencies from D, which is dominance. Since S and C are both somehow like a follower in a group and D is like a leader, if I have both of those personality, then everything will be more perfect than now. I won’t be that shy to take in front of a group of people, so presentation will be a lot easier for me to do.
I think that this test is a good way to find out how our personality is like and what you need to improve your personality. However, I think that this test cannot tell you how a person exactly is like, because some people will have different personality when they facing different kind of people.
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