McDonald assignment

Since my first mid-term’s grade is not that good, so I went to McDonald with my friends to do the extra credit assignment. In this assignment, we need to order a hamburger with four pickles and a French fries with no salts. And we need to see how they process this special order.

Basically, we went to the McDonald located on 28th street and 3rd avenue. Since we have five people all together, we order five hamburgers with four pickles and five French fries with no salts. The lady who took care of us looked at us in a weird way when we told her our order. However, she still processed the order and she yelled to
the back in the kitchen in Spanish. Since I don’t understand Spanish, I guess she told the food preparer about our special order. After that, she asked us for the money and gave us the receipt. But she didn’t give us five separate receipts. So we told her about it and she looked at us very angry and said it was not her fault. And she asked the manager to help us. After the manager knew about our situation, he told us to step aside and went to handwrite five receipts for us. During that time, I saw that lady who took care of us went to the French fries section and brought us five French fries with no salts. After around ten to fifteen minutes, the manager came back and gave us five handwritings receipts. We thanked him and we left the McDonald. It took us around fifteen to twenty minutes all together.

During this process, there are three people involved, the cashier who takes care of our special order and the French fries with no salts, the food preparer who prepare the hamburgers with four pickles, and the manager who handwrite five receipts for us.

From all of the three people, I don’t like the cashier who takes care of us. We know that our order is special, but she should not look at us in a weird way. And she was very angry at us when we told her that we need five receipts but she only gave us one, and she started to argue with us. A person who provides services to customer should not be like her. They should respect to the customer even they are annoying and difficult to communicate. I think that the manager who writes us five receipts is very kind and he shows us respect.

I think that the management process they use is pretty common in most of the fast food restaurants. The cashier has the ability to ask for the preparer to make the special orders, because usually, cashier has more power than the regular employee. And if there is something they cannot do, they will tell the higher level people like the manager to help them.

I think I will still go to that McDonald to buy food since I don’t have that special order. However, I think I will not stay on that lady’s cashier line since I have a bad experience last time.